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Pride in our work

“We are absolutely delighted with the furniture delivered recently for our new school. It is so solid and sturdy - it will last forever!

The children love the bright colours and they make the classroomns look so cheerful. The desks you custom built for us have proved a real success - they are perfect for our pupils on the autistic spectrum and because they are height adjustable they are adaptable to any age group”.

 

Holy Family School,
Charleville, Co. Cork

 



Advice and support

Kindercraft offers the following

Advice and Support to all customers :-

Site Visits

Personal visits to schools are arranged as part of the support package offered and very helpful to staff members. We can arrange to visit at a suitable time and can provide on-site practical and helpful advice. We provide free sample colour charts and material swatches which can be left with the school.

Free classroom planning and 3D drawings

3D DrawingsAs part of our customer help and advice we can produce a free three-dimensional plan for customers to ‘see’ what their classroom layout will look like providing very useful and additional help for potential customers.

Customer Dedicated Helpline

Our NEW dedicated customer help-line 028 2582 1395 is available to answer queries of a technical nature or where general advice is requested. This line is manned daily and if busy a messaging service is available where contact numbers can be left and we will contact customers as soon as an operator becomes free.

Try before you buy facility

Schools can avail of our ‘try-before-you-buy’ service whereby they can have a sample piece of furniture for a trial period for all staff to assess suitability, serviceability and functionality.

Kindercraft offered us sample units to view and try before we decided what would be best suited to our school. We found their “Try and Buy” service very useful. Staff were able to experience the quality and practicality of the product in our own classrooms before deciding. Ingrid Logan, Principal, Lisbellaw Primary School

Personalised email addresses for key staff members

As part of our continuous efficiency monitoring through ISO9001 we have introduced, personalised email addresses for our key staff members. Schools can make direct contact with the correct person in the correct department; even outside normal office hours to answer queries relating to their individual orders.

Kindercraft Brochures

We offer printed and downloadable versions of our company brochure including downloadable versions of additional catalogues of our complementary furniture. Brochures can be downloaded on completion of the online questionnaire within the website and telephone requests for brochures are dispatched via post the same day.

Company Web-site

Our Company web-site (www.kindercraftproducts.com) contains images of all products including dimensions, materials available and details for product fire retardant certification where applicable. The website is subdivided into individual section making it easy for clients to go straight to the section relevant to their requirements. We continually update and upgrade our website to suit the ever-changing customer needs.

The quality colour images allow visitors to the web site and readers of brochures to view furniture in situ. Previous projects are also featured within the website allowing customers to see our experience with similar education establishments.

Quality Assurance

ISO 9001The company achieved ISO9001:2008 in March 2011. This is a formal external accreditation of the quality processes within the company and these processes are monitored on an annual basis with strict levels of performance criteria having to be kept. We are now considering gaining certification for Environmental ISO 14001 and Health and Safety OHSAS 18001:2007

Previous Clients

We keep a comprehensive list of all of our previous clients and this list is available for prospective customers to view and they are welcome to make contact with previous clients to assess their experience of dealing with Kindercraft.

Showroom facilities

ShowroomCustomers are welcome to visit our showroom in Portglenone premises to see our entire range of furniture. Our showroom is open daily and after hours appointments can be arranged if necessary. We can accommodate school staff individually or as a group where we can sit down in a relaxed atmosphere and discuss what requirements are needed. We can discuss individual needs with regard to design, colour and finishes available and we welcome the challenge to produce bespoke items to school’s requests.

Delivery Policy

The company employs their own delivery drivers which ensures that the customers products are handled with care from dispatch until they are positioned in schools. Only at peak times do we use a tried and tested courier service who is accompanied by a member of staff which keeps the continuity with regards to customer services and ensures products arrive safely and on time.

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